Customer support
that remembers every customer interaction
Customer support
that remembers every customer interaction
Orca is your AI customer support partner that has a perfect memory of your customer.
Orca is your AI customer support partner that has a perfect memory of your customer.
Premium tier
Acme Corp
ARR: $120K
Engagement: 4.5
40%
Sentiment: Negative
Key Customer
Renewal coming soon
Stakeholder exiting
Unhappy QBR
Unhappy champion engagement
Agent Noted: SDFC issues
If your team has to hunt for context,
your customer is paying the price!
Customer Support Reacting
Thread
Kimberly
11:44 AM
My team's integration with Salesforce is completely down. We're experiencing an API authentication error, and no new leads are being synced to our sales team.
This is a critical blocker for our entire GTM motion. Can you please escalate?
1 reply
Aigbe
12:22 PM
Hi there,
We've received your request and our team is looking into it. We apologize for the trouble and will follow up with an update as soon as we can.
🙁
1
Customer Pings in Slack
Salesforce Integration Failure
Kimberly
11:44 AM
My team's integration with Salesforce is completely down. We're experiencing an API authentication error, and no new leads are being synced to our sales team.
This is a critical blocker for our entire GTM motion. Can you please escalate?
Vital Info Missing
Has raised this issue in the past
2 Tickets overdue
Key account: $120K ARR .
Sounds familiar?
You're not just managing channels; you're trying to piece together a puzzle with missing pieces.
With Orca, the Account Context Informs
Every Interaction
Stop solving questions. Start solving for the customer
Context when you need it
Use the relevant context to your advantage. Orca AI dynamically analyzes your customer so that you don’t have to!
Respond in seconds, not hours
Give your team the edge with AI that handholds them every step of the way.
Know your customer inside out
Spot opportunities and risks before your customers even think about them.
Solve for patterns proactively!
Unified beyond imagination
The account timeline view and insights unify every touchpoint you have had with your customer, enabling you to have an in-depth view into your customers’ needs
Unified beyond imagination
The account timeline view and insights unify every touchpoint you have had with your customer, enabling you to have an in-depth view into your customers’ needs
Unified beyond imagination
The account timeline view and insights unify every touchpoint you have had with your customer, enabling you to have an in-depth view into your customers’ needs
Work where you are
Stop worrying about the team’s availability. Share what’s happening with your customers with your team, where they are.
Work where you are
Stop worrying about the team’s availability. Share what’s happening with your customers with your team, where they are.
Work where you are
Stop worrying about the team’s availability. Share what’s happening with your customers with your team, where they are.
Imagine it - Automate it
Don’t just think about automating. Make AI work for you. Let it be an assistant or an autopilot. Orca has got it all.
Imagine it - Automate it
Don’t just think about automating. Make AI work for you. Let it be an assistant or an autopilot. Orca has got it all.
Imagine it - Automate it
Don’t just think about automating. Make AI work for you. Let it be an assistant or an autopilot. Orca has got it all.
Knowledge > Assumptions
Your AI is as good as your data. Orca AI got this. Never worry about updating your knowledge ever again.
Knowledge > Assumptions
Your AI is as good as your data. Orca AI got this. Never worry about updating your knowledge ever again.
Knowledge > Assumptions
Your AI is as good as your data. Orca AI got this. Never worry about updating your knowledge ever again.
Evangelize your customers
Your customers are your strength. Never be the next B2B company to do a survey about 80% features being unused by your customers.
Evangelize your customers
Your customers are your strength. Never be the next B2B company to do a survey about 80% features being unused by your customers.
Evangelize your customers
Your customers are your strength. Never be the next B2B company to do a survey about 80% features being unused by your customers.
Your teams’ strength == Your strength
Enable your whole team to face the fire and get hugs from your customer.
Your teams’ strength == Your strength
Enable your whole team to face the fire and get hugs from your customer.
Your teams’ strength == Your strength
Enable your whole team to face the fire and get hugs from your customer.
Account-level support tickets
Unify the support at an account level. Regardless of the issue visualize and manage the support tickets from a single unified location.
AI overlook
A third eye looking out for your customers. Let the third eye look out for your SLAs and keep your customers happy. Never miss a risk cue.
Loom videos to help docs
Convert your internal demos into extensive help documents with screenshots that’ll awe your customer experience. Don’t worry about the turnaround time, get the docs done in minutes.
Measure and iterate
Gain insights into customer behavior, track key performance indicators, and measure the effectiveness of your post-sales strategies.
Leaders, users, admins,
the love for Orca is the same!
"Orca has transformed how we use Slack to connect more deeper with customers. It's saving time and great in organizing everything in one place. Highly recommend it for anyone looking to get to an all-star in customer experience on Slack!"
Kalpesh
CEO, Scoutlfo
"Orca has transformed how we use Slack to connect more deeper with customers. It's saving time and great in organizing everything in one place. Highly recommend it for anyone looking to get to an all-star in customer experience on Slack!"
Kalpesh
CEO, Scoutlfo
"Orca took a huge weight off my shoulders from day one. Instead of juggling endless tasks, our team can finally focus on the big-picture goals that matter. It's more than just a tool—it's become a trusted partner in our success. "
Arjun
CEO, Nfig AI
"Orca took a huge weight off my shoulders from day one. Instead of juggling endless tasks, our team can finally focus on the big-picture goals that matter. It's more than just a tool—it's become a trusted partner in our success. "
Arjun
CEO, Nfig AI
Frequently Asked Questions
Get quick answers to the most common questions about our platform.
Will my data be used to train the AI models?
Will Orca support MS Teams?
Can I start using Orca without getting on a call?
Can I keep using my existing ticketing system and use Orca?
How can I trust you with my data?
Will my data be used to train the AI models?
Will Orca support MS Teams?
Can I start using Orca without getting on a call?
Can I keep using my existing ticketing system and use Orca?
How can I trust you with my data?
Don’t let your customer experience be an afterthought.
With Orca, it’s your competitive advantage.
Don’t let your customer experience be an afterthought.
With Orca, it’s your competitive advantage.
Account-level support tickets
Unify the support at an account level. Regardless of the issue visualize and manage the support tickets from a single unified location.
AI overlook
A third eye looking out for your customers. Let the third eye look out for your SLAs and keep your customers happy. Never miss a risk cue.
Loom videos to help docs
Convert your internal demos into extensive help documents with screenshots that’ll awe your customer experience. Don’t worry about the turnaround time, get the docs done in minutes.
Measure and iterate
Gain insights into customer behavior, track key performance indicators, and measure the effectiveness of your post-sales strategies.
"Orca has transformed how we use Slack to connect more deeper with customers. It's saving time and great in organizing everything in one place. Highly recommend it for anyone looking to get to an all-star in customer experience on Slack!"
Kalpesh
CEO, Scoutlfo
"Orca has transformed how we use Slack to connect more deeper with customers. It's saving time and great in organizing everything in one place. Highly recommend it for anyone looking to get to an all-star in customer experience on Slack!"
Kalpesh
CEO, Scoutlfo
"Orca took a huge weight off my shoulders from day one. Instead of juggling endless tasks, our team can finally focus on the big-picture goals that matter. It's more than just a tool—it's become a trusted partner in our success. "
Arjun
CEO, Nfig AI
"Orca took a huge weight off my shoulders from day one. Instead of juggling endless tasks, our team can finally focus on the big-picture goals that matter. It's more than just a tool—it's become a trusted partner in our success. "
Arjun
CEO, Nfig AI
Frequently Asked Questions
Get quick answers to the most common questions about our platform.
Will my data be used to train the AI models?
Will Orca support MS Teams?
Can I start using Orca without getting on a call?
Can I keep using my existing ticketing system and use Orca?
How can I trust you with my data?
Will my data be used to train the AI models?
Will Orca support MS Teams?
Can I start using Orca without getting on a call?
Can I keep using my existing ticketing system and use Orca?
How can I trust you with my data?
Don’t let your customer experience be an afterthought.
With Orca, it’s your competitive advantage.
Don’t let your customer experience be an afterthought.
With Orca, it’s your competitive advantage.
If Your Customer Context is Scattered
So Is Your Team.
Sound familiar?
You're not just managing channels; you're trying to piece together a puzzle with missing pieces.