Changelog
Welcome to your weekly digest of updates from Orca! 🚀
We’re here to sprinkle a little joy ✨ (and a lot of productivity 🧑🏻💻) into your support workflow—let’s dive in!
Feature
Email Integration
May 23, 2025
Support happens everywhere – Email, Slack, Discord. And it shouldn’t feel like juggling flaming torches. We unified email so you can stop switching tabs and start solving problems. 🚀
All email-based support requests can now be tracked, replied to, and resolved right inside Orca.
Set up email forwarding + DNS records, and incoming emails auto-convert into tickets alongside your Slack & Discord convos.
Feature
Email Integration
May 23, 2025
Support happens everywhere – Email, Slack, Discord. And it shouldn’t feel like juggling flaming torches. We unified email so you can stop switching tabs and start solving problems. 🚀
All email-based support requests can now be tracked, replied to, and resolved right inside Orca.
Set up email forwarding + DNS records, and incoming emails auto-convert into tickets alongside your Slack & Discord convos.
Feature
Email Integration
May 23, 2025
Support happens everywhere – Email, Slack, Discord. And it shouldn’t feel like juggling flaming torches. We unified email so you can stop switching tabs and start solving problems. 🚀
All email-based support requests can now be tracked, replied to, and resolved right inside Orca.
Set up email forwarding + DNS records, and incoming emails auto-convert into tickets alongside your Slack & Discord convos.
Feature
AI generated Tags for Tickets
May 23, 2025
Your customer requests just got a face lift! 💅🏻
Every new ticket shows up pre-tagged with Priority (Low/Medium/High) and Request Type (Issue/Request/Other).
Use these tags to jump-start your workflows—think instant triage and smart escalations.
Feature
AI generated Tags for Tickets
May 23, 2025
Your customer requests just got a face lift! 💅🏻
Every new ticket shows up pre-tagged with Priority (Low/Medium/High) and Request Type (Issue/Request/Other).
Use these tags to jump-start your workflows—think instant triage and smart escalations.
Feature
AI generated Tags for Tickets
May 23, 2025
Your customer requests just got a face lift! 💅🏻
Every new ticket shows up pre-tagged with Priority (Low/Medium/High) and Request Type (Issue/Request/Other).
Use these tags to jump-start your workflows—think instant triage and smart escalations.
Improvements
AI-Assisted Document Editing
May 23, 2025
Polishing your help docs shouldn’t feel like pulling teeth 😥. That’s why we added a slick overlay 😎 that suggests snappier phrasing, concise rewrites, and style boosts right where you write. Get pro-level polish in seconds—no more staring at your own words in despair.
Improvements
AI-Assisted Document Editing
May 23, 2025
Polishing your help docs shouldn’t feel like pulling teeth 😥. That’s why we added a slick overlay 😎 that suggests snappier phrasing, concise rewrites, and style boosts right where you write. Get pro-level polish in seconds—no more staring at your own words in despair.
Improvements
AI-Assisted Document Editing
May 23, 2025
Polishing your help docs shouldn’t feel like pulling teeth 😥. That’s why we added a slick overlay 😎 that suggests snappier phrasing, concise rewrites, and style boosts right where you write. Get pro-level polish in seconds—no more staring at your own words in despair.
Don’t let your customer experience be an afterthought.
With Orca, it’s your competitive advantage.
Don’t let your customer experience be an afterthought.
With Orca, it’s your competitive advantage.