Customer support
that remembers every customer interaction
Customer support
that remembers every customer interaction
Orca is your AI customer support partner that has a perfect memory of your customer.
Orca is your AI customer support partner that has a perfect memory of your customer.
Premium tier
Acme Corp
Overall Engagement
3.6
45%
Sentiment
82%
-ve
+ve
-ve
ARR
$800k
Champion engagement
5.6
45%
Premium tier
Acme Corp
Overall Engagement
3.6
45%
Sentiment
82%
-ve
+ve
-ve
ARR
$800k
Champion engagement
5.6
45%
Key Customer
Unhappy QBR
Agent Noted: SDFC issues
Renewal coming soon
Stakeholder exiting
Unhappy champion engagement
If your team has to hunt for context,
your customer is paying the price!
Customer Pings on Slack
Thread
Kimberly
11:44 AM
Urgent 🚨: Salesforce is completely down.
This is a critical blocker for our GTM motion.
2 replies
Aigbe
11:55 AM
Hi there,
We've got your request and our team is looking into it. We apologize for the trouble and will follow up with an update as soon as we can.
🙁
1
Kimberly
11:57 AM
Okay. This has been happening for a few times now.
Vital Info Missing
Alert missed
Issue raised in the past.
Acme Corp
1 month ago
2 Tickets overdue
Premium tier account
ARR
$1.25 M
☹️
Unhappy customer
Frustrated customer
Surprise cancellation request
Team is confused
Scramble to investigate
Sounds familiar?
Your customer support team is not just managing communication; They’re the first touchpoint of your customer experience.
Orca AI agents bring up the most critical aspects of a customer journey at every customer touchpoint.
Stop serving answers. Start solving for the customer.
Customer context when you need it
AI agents float the most relevant context in real-time
Response tailored for the customer
Give your team the silver bullet for personalizing every response
Know your customer inside out
Escalate risks before your customers even think about them.
Solve for patterns proactively!
Benefits beyond answers
Birds eye view
Timeline that maps every customer interaction ever!
Birds eye view
Timeline that maps every customer interaction ever!
Imagine it - automate it
Workflow specific intelligence that works for you in your sleep.
Imagine it - automate it
Workflow specific intelligence that works for you in your sleep.
Imagine it - automate it
Workflow specific intelligence that works for you in your sleep.
Knowledge > Assumptions
Never repeat an answer. Real-time knowledge updates.
Knowledge > Assumptions
Never repeat an answer. Real-time knowledge updates.
Birds eye view
Timeline that maps every customer interaction ever!
Birds eye view
Timeline that maps every customer interaction ever!
Knowledge > Assumptions
Never repeat an answer. Real-time knowledge updates.
Knowledge > Assumptions
Never repeat an answer. Real-time knowledge updates.
Near instant resolutions
Respond and resolve with confidence. Happy customers!
Near instant resolutions
Respond and resolve with confidence. Happy customers!
Near instant resolutions
Respond and resolve with confidence. Happy customers!
Near instant resolutions
Respond and resolve with confidence. Happy customers!
Boost your NRR
Happy customers == Retained customers == Retained revenue
Boost your NRR
Happy customers == Retained customers == Retained revenue
Boost your NRR
Happy customers == Retained customers == Retained revenue
Churn in your rear view
Never lose a customer because you didn’t know.
Churn in your rear view
Never lose a customer because you didn’t know.
Churn in your rear view
Never lose a customer because you didn’t know.
Account-level support tickets
Unify the support at an account level. Regardless of the issue visualize and manage the support tickets from a single unified location.
AI overlook
A third eye looking out for your customers. Let the third eye look out for your SLAs and keep your customers happy. Never miss a risk cue.
Loom videos to help docs
Convert your internal demos into extensive help documents with screenshots that’ll awe your customer experience. Don’t worry about the turnaround time, get the docs done in minutes.
Measure and iterate
Gain insights into customer behavior, track key performance indicators, and measure the effectiveness of your post-sales strategies.
Leaders, users, admins,
the love for Orca is the same!
"Orca has transformed how we use Slack to connect more deeper with customers. It's saving time and great in organizing everything in one place. Highly recommend it for anyone looking to get to an all-star in customer experience on Slack!"
Kalpesh
CEO, Scoutlfo
"Orca has transformed how we use Slack to connect more deeper with customers. It's saving time and great in organizing everything in one place. Highly recommend it for anyone looking to get to an all-star in customer experience on Slack!"
Kalpesh
CEO, Scoutlfo
"Orca took a huge weight off my shoulders from day one. Instead of juggling endless tasks, our team can finally focus on the big-picture goals that matter. It's more than just a tool—it's become a trusted partner in our success. "
Arjun
CEO, Nfig AI
"Orca took a huge weight off my shoulders from day one. Instead of juggling endless tasks, our team can finally focus on the big-picture goals that matter. It's more than just a tool—it's become a trusted partner in our success. "
Arjun
CEO, Nfig AI
Frequently Asked Questions
Get quick answers to the most common questions about our platform.
Will my data be used to train the AI models?
Will Orca support MS Teams?
Can I start using Orca without getting on a call?
Can I keep using my existing ticketing system and use Orca?
How can I trust you with my data?
Will my data be used to train the AI models?
Will Orca support MS Teams?
Can I start using Orca without getting on a call?
Can I keep using my existing ticketing system and use Orca?
How can I trust you with my data?
Don’t let your customer support be an afterthought.
With Orca, it’s your competitive advantage.
Don’t let your customer support be an afterthought.
With Orca, it’s your competitive advantage.
Account-level support tickets
Unify the support at an account level. Regardless of the issue visualize and manage the support tickets from a single unified location.
AI overlook
A third eye looking out for your customers. Let the third eye look out for your SLAs and keep your customers happy. Never miss a risk cue.
Loom videos to help docs
Convert your internal demos into extensive help documents with screenshots that’ll awe your customer experience. Don’t worry about the turnaround time, get the docs done in minutes.
Measure and iterate
Gain insights into customer behavior, track key performance indicators, and measure the effectiveness of your post-sales strategies.
"Orca has transformed how we use Slack to connect more deeper with customers. It's saving time and great in organizing everything in one place. Highly recommend it for anyone looking to get to an all-star in customer experience on Slack!"
Kalpesh
CEO, Scoutlfo
"Orca has transformed how we use Slack to connect more deeper with customers. It's saving time and great in organizing everything in one place. Highly recommend it for anyone looking to get to an all-star in customer experience on Slack!"
Kalpesh
CEO, Scoutlfo
"Orca took a huge weight off my shoulders from day one. Instead of juggling endless tasks, our team can finally focus on the big-picture goals that matter. It's more than just a tool—it's become a trusted partner in our success. "
Arjun
CEO, Nfig AI
"Orca took a huge weight off my shoulders from day one. Instead of juggling endless tasks, our team can finally focus on the big-picture goals that matter. It's more than just a tool—it's become a trusted partner in our success. "
Arjun
CEO, Nfig AI
Frequently Asked Questions
Get quick answers to the most common questions about our platform.
Will my data be used to train the AI models?
Will Orca support MS Teams?
Can I start using Orca without getting on a call?
Can I keep using my existing ticketing system and use Orca?
How can I trust you with my data?
Will my data be used to train the AI models?
Will Orca support MS Teams?
Can I start using Orca without getting on a call?
Can I keep using my existing ticketing system and use Orca?
How can I trust you with my data?
Don’t let your customer support be an afterthought.
With Orca, it’s your competitive advantage.
Don’t let your customer support be an afterthought.
With Orca, it’s your competitive advantage.
Customer Pings on Slack
Thread
Kimberly
11:44 AM
Urgent 🚨: Salesforce is completely down.
This is a critical blocker for our GTM motion.
4 replies
Aigbe
11:55 AM
Hi there,
We've got your request and our team is looking into it. We apologize for the trouble and will follow up with an update as soon as we can.
🙁
1
Kimberly
11:57 AM
Okay. This has been happening for a few times now.
Vital Info Missing
Alert missed
Issue raised in the past.
Acme Corp
1 month ago
2 Tickets overdue
Premium tier account
ARR
$1.25 M
☹️
Unhappy customer
Frustrated customer
Surprise cancellation request
Team is confused
Scramble to investigate
Sounds familiar?
Your customer support team is not just managing communication; They’re the first touchpoint of your customer experience.
Orca AI agents bring up the most critical aspects of a customer journey at every customer touchpoint.
Stop serving answers. Start solving for the customer.
Customer context when you need it
AI agents float the most relevant context in real-time
Response tailored for the customer
Give your team the silver bullet for personalizing every response
Know your customer inside out
Escalate risks before your customers even think about them.
Solve for patterns proactively!